Return & Refund Policy

Our approach

Because FitFuel products are digital products delivered electronically, we generally do not offer refunds simply because a customer changes their mind after receiving access. However, we do want customers to have a fair way to raise a genuine issue.

When a refund may be approved

A refund may be considered when you are genuinely dissatisfied with the product and there is a valid reason connected to an issue or mistake on our side. Examples may include a material delivery/access problem, receiving an incorrect product, a significant technical issue that prevents access, or another genuine issue caused by FitFuel.

24-hour request window

Any refund request should be submitted within 24 hours of purchase. Requests received after this period may not be eligible unless there are exceptional circumstances.

How to request a refund

1. Email info@flu.in within 24 hours of purchase.
2. Include your name, order ID and the email/mobile number used during checkout.
3. Clearly explain the valid reason for the request and, where relevant, provide supporting details or screenshots.

Review & processing

We will review the request and determine whether it falls within this policy. If the issue is found to be caused by our side and the refund is approved, the refund will be initiated within a reasonable processing period and returned through the applicable payment method, subject to payment-provider processing times.

Digital product access

Once a digital product has been successfully delivered and accessed, a refund is not automatically guaranteed. The purpose of this policy is to provide a fair remedy for genuine issues rather than unrestricted returns of downloadable digital content.